WEBSITE USAGE TERMS AND CONDITIONS
The term Phoenix Virtual Admin Ltd or ‘us’ or ‘we’ refers to the owner of the website. Our company registration number is 11335143. The term ‘client’ 'customer' or ‘you’ refers to the user or viewer of our website.
All outlines of services are intended as guides only. All our services are regularly reviewed and updated to reflect any changes in legislation, business development as well as improvements to the services we offer.
WHAT IS INCLUDED IN PURCHASE PRICE
All services agreed will be outline in a contract or service level agreement which will be signed by both Phoenix Virtual Admin Ltd and the Client
TERMS OF WORK
Once you have the signed contract or service level agreement to us and the work requirements and deadline have been agreed upon by both parties, we will then complete the work to the specification, within the time-scale agreed. We will collaborate and feedback to you with any questions, clarification points and suggestions and we will always proofread all work before it is returned.
The final proofreading of all work is the sole responsibility of the client.
Phoenix Virtual Admin Ltd acknowledges that changes in circumstances can mean services may be cancelled. The Client may terminate their contract with Phoenix Virtual Admin Ltd by notifying us via email. Following termination of our working agreement, all data that we have for you will be removed from our systems. If you decide to work with us again in future you will need to re-supply your information.
You agree that if, at our sole discretion, you have breached any of these Terms we may terminate your working agreement with us.
If a contract or service level agreement is terminated by you or us, in accordance with the terms set out above, you agree that you will not be entitled to any refund for the remaining contract/service level agreement term.
DATA PROTECTION & CONFIDENTIALITY
Your personal data will be added to our database for the purpose of processing your contract and to inform or update you with any relevant details of the services we offer. If you do not wish to receive any further information from us whether by telephone, email or post please inform us by email
No personal data will be forwarded or sold to any third party and shall remain confidential only to be utilised by Phoenix Virtual Admin Ltd.
We are registered with the Information Commissioner’s Office, and our Data Protection abides by the new General Data Protection Regulation (GDPR). All your data will be treated in the strictest of confidence we are willing to sign a confidentiality or non-disclosure agreement if required.
In some cases Phoenix Virtual Admin Ltd may request to use a piece of work as part of our expanding portfolio or as a work example for another client. However, no confidential data will ever be displayed in the example and we will require your permission in writing before doing so.
If you do not agree to allow the use of the work as an example piece, it will never be used as one.
All services, created and provided by Phoenix Virtual Admin Ltd as part of the provision of the service remain the property of Phoenix Virtual Admin Ltd. No part of any service supplied or used by Phoenix Virtual Admin Ltd through this website or service provision may be reproduced by you in any way without prior agreement in writing with Phoenix Virtual Admin Ltd
COMPLAINTS & DISPUTES
In the unlikely event that you have cause for complaint please contact our managing director as soon as possible. You will receive an acknowledgement within five working days and we will endeavour to resolve any problems as quickly as possible
The content of the pages of this website is for your general information and use only and can be subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Phoenix Virtual Admin Ltd prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales